Frequently Asked Questions

Please reach us at matt@supersmarttechnologies.co.uk if you cannot find an answer to your question.

How long until I receive my product?

We use DPD to deliver our products and shipping is usually next day. However, as we appreciate that many students will be unavailable to take deliveries due to lectures, we will email you prior to shipping to confirm an appropriate day and time to deliver.

How will my product get delivered?

Once shipped, we will send you a tracking number that can be viewed on the DPD website.

What happens if I damage my product or want to return it?

If the product arrives damaged you are entitled to a full refund or a replacement product.
If the product is damaged or broken because of the actions of the customer, then we can offer 12 months warranty and repair the product at our warehouse. You must pay the delivery charges.
We have a 14 day free returns policy. After this we will deduct the delivery fee from the final refundable amount